How to contact Agenstra Support
Channels
- Search this Help Center for workspace, agent, billing, and connection issues.
- Use in-product support entry points when available.
- Email Support through the contact path published for your Agenstra Cloud or contracted plan.
Open-source self-hosted setups: check docs.agenstra.com for install and operations reference. Help here covers Cloud
support boundaries and shared account topics.
Hours
Monday to Friday, 09:00 to 17:00 Europe/Berlin, excluding NRW public holidays, unless your plan says otherwise.
Include in your request
1. Workspace or organization name
2. Agent or session ID if relevant
3. Cloud vs self-hosted
4. Exact error text (remove tokens and secrets)
5. UTC or Europe/Berlin timestamps
Security and privacy reports belong under Security & privacy, not general Support chat.
