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How to contact Agenstra Support

Last updated on Sep 17, 2026

Channels

  • Search this Help Center for workspace, agent, billing, and connection issues.

  • Use in-product support entry points when available.

  • Email Support through the contact path published for your Agenstra Cloud or contracted plan.

Open-source self-hosted setups: check docs.agenstra.com for install and operations reference. Help here covers Cloud support boundaries and shared account topics.

Hours

Monday to Friday, 09:00 to 17:00 Europe/Berlin, excluding NRW public holidays, unless your plan says otherwise.

Include in your request

  1. Workspace or organization name

  2. Agent or session ID if relevant

  3. Cloud vs self-hosted

  4. Exact error text (remove tokens and secrets)

  5. UTC or Europe/Berlin timestamps

Security and privacy reports belong under Security & privacy, not general Support chat.