Channels
-
Search help.agenstra.com first.
-
Use in-product chat when available (cookie consent may be required). During process hours we aim to respond in about 5 minutes. That is an aim, not an SLA.
-
Email [email protected] or use published contact forms.
-
Product docs: docs.agenstra.com. Portal: portal.agenstra.com.
Self-host deep install and ops stay in the docs. This Help Center covers Cloud support boundaries and shared account topics.
Hours
Monday to Friday, 09:00 to 17:00 Europe/Berlin, excluding NRW public holidays, unless your contract says otherwise.
Response aims (not SLAs)
-
General Support: aim 2 business days
-
Security acknowledgement: aim 48 hours via [email protected] / VDP
-
Legal and regulatory clocks do not pause for Support aims
Include in your request
-
Workspace or organization name
-
Agent or session ID if relevant
-
Cloud vs self-host
-
Exact error text (remove tokens and secrets)
-
Europe/Berlin timestamps
Security reports go to [email protected]. Privacy / DSAR: [email protected] or +49 5221 1411690.