Agent offline or not responding
Checklist
1. Confirm the agent status in portal.agenstra.com for the correct workspace.
2. If status shows provisioning or starting, wait and recheck; then see Cloud machines if a VM will not start.
3. Open a new session to rule out a stuck chat tab.
4. For IDE / ACP connections, reconnect with a fresh token from the portal.
5. Check https://forepath.io/status.
6. For Web IDE or VNC, try another browser profile without aggressive blockers.
Still stuck
Send Support:
- Workspace and agent or session IDs
- Cloud vs self-host
- Exact UI status or error (secrets removed)
- Europe/Berlin time of the failure
Self-host runtime crashes: collect your own logs per docs.agenstra.com deployment guidance before escalating under a
paid support tier.
