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Agent offline or not responding

Last updated on Sep 17, 2026

Checklist

  1. Confirm the agent status in portal.agenstra.com for the correct workspace.

  2. If status shows provisioning or starting, wait and recheck; then see Cloud machines if a VM will not start.

  3. Open a new session to rule out a stuck chat tab.

  4. For IDE / ACP connections, reconnect with a fresh token from the portal.

  5. Check https://forepath.io/status.

  6. For Web IDE or VNC, try another browser profile without aggressive blockers.

Still stuck

Send Support:

  • Workspace and agent or session IDs

  • Cloud vs self-host

  • Exact UI status or error (secrets removed)

  • Europe/Berlin time of the failure

Self-host runtime crashes: collect your own logs per docs.agenstra.com deployment guidance before escalating under a paid support tier.