Security and privacy contacts
Security
- Report product or infrastructure vulnerabilities to [email protected] and follow the published Vulnerability
Disclosure Process (VDP).
- Do not post exploit details in public tickets or general chat.
- Security acknowledgement aim is 48 hours during process hours. Aims are not contractual SLAs unless your contract
says otherwise. Legal clocks do not pause.
Privacy and data-subject requests
- Contact [email protected] or call +49 5221 1411690.
- There is no separate privacy@ mailbox for this path.
- Specialized regulatory mailboxes (DSA, TCO, authorities) follow ForePath specialized paths when those apply.
Never put secrets in Help tickets
API keys, SSO secrets, customer source code dumps, and raw payment data do not belong in Support chat. Redact first.
Rotate anything that may have leaked.
