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Cloud VM will not start

Last updated on Sep 17, 2026

What Cloud VMs are for

On Agenstra Cloud, managers and agent runtimes may use cloud VMs (for example Hetzner or DigitalOcean capacity operated with your workspace). Self-host customers provision their own infrastructure; this article focuses on Cloud symptoms.

Checklist

  1. Confirm you are on Cloud at portal.agenstra.com, not a self-host install.

  2. Open the workspace machine or provisioning view and note the exact status text.

  3. Retry start once after a few minutes if the status is still pending.

  4. Check https://forepath.io/status for an active incident.

  5. Verify your org still has Cloud capacity / an active plan (Support can confirm; we do not list SKU prices here).

What to send Support

  • Workspace name

  • Machine or provisioning ID shown in the UI

  • Exact status or error string (no API keys)

  • Europe/Berlin timestamps

Self-host VM issues belong in your ops runbook and docs.agenstra.com deployment docs.